Product Service Levels
Time to conditional approval is for applications submitted where our Checklist requirements have been met. These items must be provided for the application to be progressed to the credit queue.
Information last updated: Monday, September 22, 2025, 4:09pm AEST
| Product | Pre Credit Checking | Conditional Approval | Conditional Review | Formal Approval |
|---|---|---|---|---|
| Cabernet Easy SMSF Refinance | 2 days | 6 days | day | 3 days |
| Express Processing with upfront valuation. | ||||
| Cabernet Products | 2 days | 6 days | 4 days | 4 days |
| No Pre-Approvals. Average 6 days to Conditional. | ||||
| Navy Products. | 2 days | 5 days | 1 day | 3 days |
| Currently outside SLA's due to volume business - expected to improve by 29/9/25 | ||||
| Ocean Products | 2 days | 2 days | 2 days | 2 days |
| Consistent Reliable SLA's. | ||||
| Platinum Products | 1 day | 2 days | 1 day | 1 day |
| Purple Products | 1 day | 5 days | 2 days | 2 days |
| Red Products | 1 day | 5 days | 2 days | 3 days |
| Currently outside SLA's due to volume business | ||||