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Resources for Customers

We strive to deliver exceptional personalised service to our clients. Our Customer Service team are based in Brisbane, Australia and are available during normal working hours.

Redraw is available online for all funders except Resimac (who require a manual form).

Please select from the options below to transact online.

Note: If you do not have a customer number and access code you will need to contact us in order to gain access to the transact online facilities.

GENERAL INFORMATION - ALL PRODUCTS

ORIGIN MMS [Cabernet] - Your BSB is Changing - Update before 30 November 2025!

BSB Update FAQ's

In the Event of Death of a Borrower

What does "Financial Difficulty" mean?

BC Invest (Navy)

Navy Direct Debit Form 1 - Borrower (Account ino Borrowers or Borrowers)

Navy Direct Debit Form 2 - 3rd Party (Account ino Borrower and Non-Borrower)

Navy Change of Customer Details

Navy Additional Payment Request

Bendigo Bank (previously Adelaide Bank)

Bendigo Bank FAQ's - 9Sep24

La Trobe Financial [Purple]

Change of Address Form

I want to change my repayment method

La Trobe FAQ's

La Trobe - Purcell Partners Settlements - Handy Hints

Your Purple Construction Loan - Next Steps

Loanworks (Sintex)

Loanworks FAQ's

Loanworks - Galilee Settlements - Handy Hints

ORDE Financial [Ocean]

ORDE FAQ's

ORDE - MSA Settlements - Handy Hints

ORIGIN MMS [Cabernet]

Origin FAQ's

Cabernet Visa Debit Card - Conditions of Use

RedZed [Red]

RedZed FAQ's

RedZed - FMS Settlement - Handy Hints

Resimac [Orange]

I want to change my repayment method

Resimac FAQ

Resimac - FMS Settlements - Handy Hints

Resimac Loan Access Card Factsheet