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Product Service Levels

Time to conditional approval is for applications submitted where our Checklist requirements have been met. These items must be provided for the application to be progressed to the credit queue.

Information last updated: Thursday, July 31, 2025, 2:53pm AEST

Product Pre Credit Checking Conditional Approval Conditional Review Formal Approval
Cabernet Easy SMSF Refinance2 days6 days day3 days
Express Processing with upfront valuation.
Cabernet Products2 days6 days4 days4 days
No Pre-Approvals. Average 6 days to Conditional.
Navy Products.2 days4 days1 day3 days
Consistent Reliable SLA's.
Ocean Products2 days2 days2 days2 days
Consistent Reliable SLA's.
Platinum Products1 day2 days1 day1 day
Purple Products1 day10 days2 days2 days
Red Products2 days3 days2 days3 days