Resources for Customers
We strive to deliver exceptional personalised service to our clients. Our Customer Service team are based in Brisbane, Australia and are available during normal working hours.
Redraw is available online for all funders except Resimac (who require a manual form).
Please select from the options below to transact online.
Note: If you do not have a customer number and access code you will need to contact us in order to gain access to the transact online facilities.
Allstate Navy (BC Invest) - Client Care: Ph 1800 101 368 [Account Number starts with 50000XXXXX]
BC INVEST LOGINBendigo Bank – Client Care: Ph: 188 101 368 [My account number starts with 002,003,004] Note: Phone Banking services will no longer be available from 7 October 2024.
Bendigo Bank LoginBendigo | Adelaide Bank
General Website InfoFirstmac - Customer Service Ph: 13 12 20 [My account number starts with 100]
Firstmac LoginLa Trobe Financial - Customer Service Ph: 13 80 10
La Trobe LoginLoanWorks - Customer Service Ph: 02 9278 9700
Loanworks / Sintex LoginORDE Financial - Customer Service Ph: 13 67 33
ORDE LoginORIGIN - Customer Service Ph: 1300 767 023
ORIGIN LoginRedZed - Customer Service Ph: 1300 722 462
RedZed LoginResimac - Customer Service Ph: 1300 764 447 [My account number starts with 3760 or 1524]
Resimac Login
GENERAL INFORMATION - ALL PRODUCTS
In the Event of Death of a Borrower
What does "Financial Difficulty" mean?
BC Invest (Navy)
Navy Direct Debit Form 1 - Borrower (Account ino Borrowers or Borrowers)
Navy Direct Debit Form 2 - 3rd Party (Account ino Borrower and Non-Borrower)
Navy Change of Customer Details
Navy Additional Payment Request
Bendigo Bank (previously Adelaide Bank)
Bendigo Bank FAQ's - 9Sep24
La Trobe
Change of Address Form
I want to change my repayment method
La Trobe FAQ's
La Trobe - Purcell Partners Settlements - Handy Hints
Your Purple Construction Loan - Next Steps
Loanworks (Sintex)
Loanworks FAQ's
Loanworks - Galilee Settlements - Handy Hints
ORDE Financial
ORDE FAQ's
ORDE - MSA Settlements - Handy Hints
ORIGIN MMS
Origin FAQ's
Cabernet Visa Debit Card - Conditions of Use
RedZed
RedZed FAQ's
RedZed - FMS Settlement - Handy Hints
Resimac
I want to change my repayment method
Resimac FAQ
Resimac - FMS Settlements - Handy Hints
Resimac Loan Access Card Factsheet