Compliments and Complaints
At Allstate, our aim is to consistently provide above average service so we welcome positive feedback and use that information to recognize our staff........so don't hesitate to pay a compliment when it is earned.
Similarly, we also welcome feedback when the service does not meet your expectations. We appreciate that you have taken the time to inform us about a situation which allows us to improve our processes and avoid future disappointment. Without this knowledge, we cannot correct a process, behaviour or system ............and worse still, we do not want to have unhappy clients, so we take these matters seriously when we investigate.
We work in an industry that can be very stressful with a number of external service providers that have their own challenges, and the answer is not always desirable to our clients or ourselves, but we endeavour to provide clear communication at all times regarding both the great outcomes, and the not so great outcomes. If you believe the response is not to your satisfaction, it can be escalated to our Complaints Manager who will respond to you within 3 working days.