Contact Us 1800 101 368

Product Service Levels

Time to conditional approval is for applications submitted where our Checklist requirements have been met. These items must be provided for the application to be progressed to the credit queue.

Information last updated: Friday, May 20, 2022, 12:22pm AEST

Product Pre Credit Checking Conditional Approval Conditional Review Formal Approval
Cabernet3 days10 days1 day10 days
Can do 7 days to Formal with upfront val.
Cabernet Easy SMSF Refinance2 days day day3 days
Express Processing with upfront valuation.
Green Products1 day2 days2 days2 days
Ocean Products1 day2 days2 days2 days
Orange Altdocs, & Lifestyle.3 days12 days6 days8 days
No escalations allowed, No Pre-approvals UFN
Orange Basic, 85% No LMI & Flame 98%.2 days2 days2 days4 days
Pre-Approvals allowed on Orange Flame 98 from 19th Aug 2021. No Pre-approvals on Orange Basic at this stage.
Purple Products1 day6 days2 days3 days
RedZed1 day2 days2 days2 days