Product Service Levels
Time to conditional approval is for applications submitted where our Checklist requirements have been met. These items must be provided for the application to be progressed to the credit queue.
Information last updated: Wednesday, May 21, 2025, 5:22pm AEST
| Product | Pre Credit Checking | Conditional Approval | Conditional Review | Formal Approval |
|---|---|---|---|---|
| Cabernet | 2 days | 6 days | 4 days | 4 days |
| No Pre-Approvals. Average 6 days to Conditional. | ||||
| Cabernet Easy SMSF Refinance | 2 days | 6 days | day | 3 days |
| Express Processing with upfront valuation. | ||||
| Navy Products. | 2 days | 2 days | 1 day | 1 day |
| Consistent Reliable SLA's. | ||||
| Ocean Products | 2 days | 2 days | 2 days | 2 days |
| Consistent Reliable SLA's. | ||||
| Purple Products | 1 day | 10 days | 2 days | 2 days |
| Red Products | 2 days | 15+ days | 2 days | 5+ days |
| Inhouse Settlements. Currently smashed with volume due to promotion. | ||||