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Product Service Levels

Time to conditional approval is for applications submitted where our Checklist requirements have been met. These items must be provided for the application to be progressed to the credit queue.

Information last updated: Sunday, February 25, 2024, 12:44pm AEDT

Product Pre Credit Checking Conditional Approval Conditional Review Formal Approval
Cabernet4 days6 days4 days4 days
No Pre-Approvals.
Cabernet Easy SMSF Refinance2 days day day3 days
Express Processing with upfront valuation.
Green Products1 day2 days2 days2 days
Ocean Products1 day4 days2 days4 days
Orange Products.2 days3 days3 days3 days
No Pre-Approvals or Escalations until further notice.
Purple Products2 days2 days2 days2 days
Allow 5 business days to Formal if upfront valuation is included.
Red Products1 day2 days2 days2 days