Product Service Levels
Time to conditional approval is for applications submitted where our Checklist requirements have been met. These items must be provided for the application to be progressed to the credit queue.
Information last updated: Tuesday, November 28, 2023, 9:24am AEDT
| Product | Pre Credit Checking | Conditional Approval | Conditional Review | Formal Approval |
|---|---|---|---|---|
| Cabernet | 4 days | 6 days | 4 days | 4 days |
| No Pre-Approvals. | ||||
| Cabernet Easy SMSF Refinance | 2 days | day | day | 3 days |
| Express Processing with upfront valuation. | ||||
| Green Products | 1 day | 2 days | 2 days | 2 days |
| Ocean Products | 1 day | 4 days | 2 days | 4 days |
| Orange Products. | 2 days | 6 - 9 days | 3 days | 4 days |
| Conditional Approval - Purchase is 6 days | Conditional Refinance - Purchase is 9 days | No Pre-Approvals or Escalations until further notice. | ||||
| Purple Products | 2 days | 4 days | 2 days | 4 days |
| Allow 6 business days to Formal if upfront valuation is included. | ||||
| Red Products | 1 day | 2 days | 2 days | 2 days |